Chanel

I went to this store for the first time ever and I was really impressed by the attention at the entrence and all the way to my purchase. Rosemary was extremely helpful and helping me select what I wanted and even gave me a glass of wine and 2 bottles of water plus some free perfume samples!! All a great experience and yes definitely recommended.

This was an almost perfect experience with the exception of the behavior of the security guard that was on the second floor when we arrived. Had it not been the behavior of the security this review would have been 5 stars. Please refer to the cons section for a detailed description of his behavior. Con Security While I was standing by a case looking through the iPad with my sister and speaking to the employee about the broach we were looking for, a security guard walked over, invaded my personal space and pulled on the handle of a draw that I was in front of. Didn’t excuse himself or even speak. Not only was it inappropriate because the handle was level with my crouch and he was invading my personal space, but the only thing I could infer from his behavior was that he thought we were in the store to steal. No one wants to feel like they are perceived as a thief when their only objective is to purchase a gift for a friend. Security needs to do better and stop profiling customers. Pros Almost had a perfect experience. My sister and I had the door held for us as we walked in. We were greeted by an employee and asked what we needed and once we told her we were looking for brooches were directed to the second floor. When we arrived, we were greeted by Christina and asked if we wanted something to drink while she showed us all the brooches available for sale. When we couldn’t find the brooch we were looking for she went above and beyond and provided us with an iPad to look through the stores inventory while she went to the 3rd floor to search for it and found it! While she packed the item she explained to us what was the procedure in the event that the brooch was damaged asked us how we wanted our receipt and we were on our way.

I bought a bag 20yrs ago from this exact store. I asked for a estimate due to a flood. I was told they "don't know where I got the bag from it could have been eBay and they can't authentic it". I pushed harder and got a print out..it was a pretty limited bag. If Chanel can't authentic their own bag which I literally bought from this exact store 20 yrs ago then you have lost a client for life. outrageous behaviors. Absolutely reduculous. Never buying anything from you again.

I am a New Yorker but had the worst shopping experience in this flagship store at 5th Avenue, New York. The staff was very impolite and unprofessional. I agree that proper staff training is needed. So i ended up buying my “Trendy Sissy, seasonal bag” at Bergdorf Goodman… Thanks to BERGDORF GOODMAN for the Best Shopping Experience❗️

On vacation and walked over here just now with my wife to purchase shoes and other items, hours say open til 7 on google. We arrived at 6:34, door was shut with a sign inside saying “we are currently closed” people were clearly inside shopping, I knocked on door to motion a sales rep over and all I got was a distant smug faced mouthing of the words “we’re closed” from deep inside the store, not even the courtesy to come over and explain why or offer an apology. Lesson 1 for Chanel) don’t waste expensive people’s time, lesson 2) have the courtesy to give a proper explanation and apology. Not intending on going back and as a business owner myself they should be embarassed.